Q. Do I need a merchant account?

A. If you want to be able to offer credit cards as a payment option to your customers, you will need to have a merchant account. 

Q. How do I receive the money from charging credit cards?

A. In addition to a merchant account, you will need a bank account set up for your business where money can be directly deposited. This can be an existing checking account or you may choose to set up a separate bank account. Credit card charges are processed through your merchant account and then deposited into your bank account, minus applicable fees. 

Q. How much does it cost to have a merchant account?

A. An initial setup cost applies to open a merchant account. Besides each transaction will be subject to a "discount rate" and a "per transaction fee". This will vary depending on your country.

Q. How long does it take to obtain a merchant account?

A. Merchant accounts are usually processed within 3-5 days. Please allow additional time for mailing the application. 

Q. Can you guarantee that I will receive a merchant account?

A. No, 98% of all applications submitted are accepted. However each merchant will need to meet certain eligibility requirements. 

Q. What is your Refund Policy?

A. If your application is denied, we will refund all set up costs. 

Q. Do I have to be a US resident to get a merchant account?

A. You do not need to be a US resident, If you're in the US you will need a US bank account and routing number for the direct deposits and a US address (can be a PO Box). Non-US businesses may be charged marginally higher rates and fees. 

Q. What is an Audio/Video Text Merchant?

A. Any merchant providing memberships, chat services, pictures, videos, psychic services and other non-product related services are considered to be Audio/Video text. Due to the high-risk nature of these types of businesses, higher rates and fees may apply. 

Q. Why is my business considered "high-risk"?

A. Any business which does not obtain a signature for a transaction is considered "high-risk". This especially applies to Mail order and Internet merchants who do not have the opportunity to meet their customers face to face. These transactions are at a higher risk for a "Charge Back". 

Q. What is a Charge Back?

A. A Charge Back occurs any time the cardholder or cardholders bank disputes a charge.